Don't try to be more personal

An article, posted 7 months ago filed in , , , , , , , & .

Your persona's don't include someone who is visually impaired Your persona's are probably all white, or typically young and dynamic. None of your persona's went through a tragic event recently.

Be careful when creating emotional experiences for the lucky ones. You shouldn't congratulate everyone with another great year, and/or a better year to come. Don't try to be more personal than you can be.

See also this thread on persona's

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