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The Back Up Question: Defining a Project’s ‘Good Enough’

A murb'ed feed, posted almost 2 years ago filed in , , , , & .

Jared Spool on how to understand the problem behind the assignment:

How do we start to understand the problem their proposed solution wants to address? After dealing with this very problem for decades, I’ve come up with a simple question. I call it the Back Up Question.

A Key To Unlocking The Problem The Back Up Question is simple: Let’s say we do a great job on this. A year later, what great things have our users accomplished because we delivered a great design?

I call it the Back Up Question, not because it’s an alternative to another question, but because it forces our stakeholders and clients to back up for a moment and talk about the outcome. By framing the question in terms of what our users accomplish, we focus that outcome on a benefit to them.

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